FAQ

Where is your store located?
We are an exclusive online shop. We currently don't have a physical shop, but we promise to provide you with a smoother and more affordable shopping experience.

What are your working hours?
Who needs working hours? Since all orders are placed online, orders can be placed at any time, processed instantly and shipped on the following working day.

When and how can we contact you?
You are welcome to contact us at any time of the day via direct message, whatsapp, email, or through our website's contact page.
We will be happy to answer all your questions as soon as possible.

Are the posted product pictures real?
All product pictures are unedited. What you see is what you get. However, some colors might appear different due to camera settings, lighting, or depending on your screen type and screen settings. You can always contact us for more pictures of any product.

How do I pay for my order?
We are currently accepting cash on delivery payments only. USD and LBP currencies are both accepted.

How many days does it take for an order to be delivered?
Orders are typically delivered within 2 to 5 working days. We will at all times try to deliver your package as fast as possible.

I'm in a rush, can you deliver my order sooner?
This is possible depending on your location, but the cost of express delivery might be higher than the standard rate. Please contact us and submit your delivery address so that we can try to deliver your order as per your request.

Do you ship outside Lebanon?
Sadly, we do not currently ship outside Lebanon. This service will be available soon.

What if I don't like the order that I received?
Customer satisfaction is our top priority! In case you're not satistifed, we have a 7-day refund policy and a 14-day exchange policy. Please check our policies or contact us for more details.